1.Introduction:
These Terms and Conditions ("Agreement") govern the data recovery services provided by Clone Byte Technology Pvt Ltd to any Companies or to the any customers by submitting a device or agreeing to service, the Customer agrees to be bound by these terms.
2.Service Authorization
The Customer authorizes the Company to evaluate, access, and attempt recovery of data from the submitted device(s). The Customer affirms legal ownership and the right to authorize data recovery on the submitted device(s).
3. Confidentiality
All data recovered or accessed is treated as confidential. The Company agrees not to disclose any customer data to third parties unless required by law.
4. No Guarantee of Recovery
The Company will make all reasonable efforts to recover data, but due to the nature of data loss, no guarantee is made that any or all data will be recoverable. Payment is due regardless of recovery success, unless otherwise agreed in writing.
5. Diagnostic Evaluation
Basic evaluations are chargeable and include a summary of recoverability.
Evaluations do not guarantee results.
If the Customer declines the recovery after diagnosis, a diagnostic fee &shipping fee both may apply.
6. Turnaround Time
Estimated turnaround times are not guaranteed and may vary based on the complexity of the case.
7. Payment
Full payment is due upon successful recovery before the release of any recovered data. Accepted payment methods include cash, bank transfer, UPI etc.
8. Return of Devices & Data
Recovered data would be returned via External drive provided by the customer.
9. Data Retention
Recovered data will be kept on the Company’s systems for a maximum of 7 Business days after delivery. After this period, it will be securely deleted.
10. Limitation of Liability
The Company is not liable for:
Any damages or loss of data during the recovery process, Data that is unrecoverable
Any consequential damages from data loss or delays.
11. Warranty & Follow-Up
If the recovered data or device is found faulty upon receipt, the Customer must report this within 3 business days. Any post-recovery support is at the Company’s discretion.
Maximum liability is limited to the amount paid by the Customer for the service.
12. Legal Compliance
The Customer affirms that the data being recovered is not related to any illegal activity and that they have the right to access and recover it.
13. Governing Law
These terms are governed by the laws of Bangalore Karnataka, India